Frequently Asked
Questions

You must be at least 21 years old to register and play on aoe6mm. This is a strict requirement under Philippine law and PAGCOR regulations. During KYC verification, you will be asked to submit a valid government-issued ID that confirms your date of birth. Any account found to belong to a person under 21 will be immediately closed and all funds returned.

aoe 6mm accepts the following Philippine government-issued IDs for KYC verification:

• Philippine Passport
• SSS / GSIS ID
• PhilHealth ID
• Driver's License
• Unified Multi-Purpose ID (UMID)
• Voter's ID
• Philippine National ID (PhilSys)

Upload a clear photo or scan of your chosen ID through your account dashboard. Verification is usually completed within 24 hours. Players in Manila, Cebu, Davao, Makati, and Quezon City all follow the same process.

No. aoe6mm strictly enforces a one-account-per-person policy. Creating multiple accounts is a violation of our Terms & Conditions and may result in all accounts being permanently closed and any winnings being forfeited. If you have forgotten your login details, use the password reset option rather than creating a new account.

You can update certain details like your email address and contact number through your account settings. Changes to your registered name or date of birth require you to contact our support team and submit supporting documents, as these are tied to your KYC verification. Our team will process the update within 2–3 business days.

On the aoe6mm login page, click "Forgot Password." Enter your registered mobile number or email address and we will send you an OTP to reset your password. Choose a strong new password that you have not used before. If you are still having trouble accessing your account, contact our 24/7 live chat support team for assistance.

Your account may be temporarily locked after several consecutive failed login attempts as a security measure. It can also be locked if our system detects unusual activity, or if your account is pending additional verification. Wait 30 minutes and try again, or contact our support team to unlock your account manually.

Yes. aoe6mm supports SMS-based two-factor authentication. When enabled, you will receive a one-time PIN on your registered mobile number each time you log in from a new device or browser. We strongly recommend enabling 2FA to keep your account and funds secure. You can toggle this setting in your account security preferences.

Log in to your aoe6mm account and go to the Cashier section. Select GCash as your deposit method, enter the amount you wish to deposit (minimum ₱100), and confirm. You will be redirected to the GCash payment page where you authorize the transaction using your GCash MPIN. Funds are credited to your aoe6mm wallet instantly in most cases.

The minimum deposit on aoe6mm is ₱100 for GCash and PayMaya. For bank transfers via BPI, BDO, or Metrobank, the minimum is ₱500. Maximum deposit limits vary depending on your account verification level and any personal deposit limits you have set in your responsible gaming settings. Contact support if you need to discuss higher limits.

GCash and PayMaya deposits are credited instantly or within a few minutes. Bank transfers via BPI, BDO, or Metrobank may take up to 1 business day to reflect in your aoe6mm wallet, depending on your bank's processing times. If your deposit has not appeared after 24 hours, contact our support team with your transaction reference number.

aoe6mm does not charge any fees for deposits. However, your payment provider (GCash, PayMaya, or your bank) may apply their own transaction fees. We recommend checking with your payment provider before making a deposit. Any fees charged by third-party providers are outside aoe6mm's control.

Go to the Cashier section in your aoe6mm account and select Withdraw. Choose your preferred withdrawal method (GCash, PayMaya, BPI, BDO, or Metrobank), enter the amount, and confirm. Make sure your withdrawal account details match your registered name on aoe6mm – third-party withdrawals are not permitted. You must have completed KYC verification before your first withdrawal can be processed.

GCash and PayMaya withdrawals are typically processed within 15 to 30 minutes after approval. Bank transfers to BPI, BDO, or Metrobank may take 1 to 3 business days. Withdrawal requests submitted on weekends or Philippine public holidays may experience slight delays. aoe6mm aims to process all withdrawal requests within 24 hours of submission.

The minimum withdrawal amount on aoe6mm is ₱200 for GCash and PayMaya. For bank transfers, the minimum is ₱500. There is no maximum withdrawal limit for verified accounts, though very large withdrawals may require additional verification for security purposes.

Common reasons for a rejected withdrawal include: incomplete KYC verification, unmet bonus wagering requirements, mismatched account name and payment details, or a pending security review. Check your email for a notification from aoe6mm explaining the reason. If you are unsure, contact our support team and they will walk you through the resolution steps.

aoe6mm offers a welcome bonus for new players on their first deposit. The exact bonus amount and terms are displayed on the promotions page at the time of registration. Bonuses are subject to wagering requirements before any winnings can be withdrawn. Always read the full bonus terms before opting in.

A wagering requirement (also called a playthrough requirement) means you need to bet a certain multiple of your bonus amount before you can withdraw bonus-derived winnings. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games may contribute different percentages toward the wagering requirement – slots typically contribute 100%, while table games may contribute less.

Yes. If you prefer to play without a bonus and its associated wagering requirements, you can opt out during the deposit process by not selecting any bonus offer. You can also contact our support team to remove an active bonus from your account, though any bonus funds and associated winnings will be forfeited upon removal.

aoe6mm offers a wide range of games including online slots, bingo, live dealer casino games, and featured titles like Wild Bandito and Slide. The casino lobby is regularly updated with new releases from top game providers. Whether you are into classic fruit slots, video slots with bonus rounds, or live table games, there is something for every type of player on aoe6mm.

Yes. aoe6mm is fully optimized for mobile play. You can access all games directly through your mobile browser on Android or iOS without needing to download a separate app. The mobile experience is smooth and responsive, so you can enjoy slots, bingo, and live casino games on the go – whether you are in Manila, Cebu, or anywhere else in the Philippines.

All games on aoe6mm use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our game providers are audited by independent testing laboratories. Live dealer games are streamed in real time from professional studios, providing full transparency. aoe6mm is committed to offering a fair gaming environment for all players.

Log in to your aoe6mm account and navigate to Account Settings, then Responsible Gaming. From there you can set daily, weekly, or monthly deposit limits. Limits take effect immediately once set. If you want to increase a limit, a mandatory 24-hour cooling-off period applies before the increase becomes active. Decreasing a limit takes effect right away.

Go to Account Settings and select Responsible Gaming, then Self-Exclusion. Choose a period ranging from 30 days to permanent exclusion. Your account will be suspended immediately and you will be removed from all marketing communications. If you cannot access your account, contact our support team directly and they will apply the exclusion manually. Permanent self-exclusion cannot be reversed.

Yes. aoe6mm aligns its responsible gaming policies with the standards set by the Philippine Amusement and Gaming Corporation (PAGCOR). This includes age verification, player protection tools, and support resources for players who may be experiencing gambling-related harm. We take our duty of care to Filipino players seriously.

All game sessions on aoe6mm are logged in real time on our servers. If a game disconnects or crashes, the round result is recorded and your account will be updated accordingly when you reconnect. If you believe there is a discrepancy, contact our support team with the approximate time and game name and we will investigate using our server logs.

aoe6mm works best on the latest versions of Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge. For the smoothest mobile experience, we recommend using Chrome on Android or Safari on iOS. Make sure your browser is up to date and that JavaScript is enabled. Clearing your browser cache can also resolve most display or loading issues.

Our customer support team is available 24 hours a day, 7 days a week via live chat on aoe6mm.app. You can also reach us by email – our support address is displayed in the footer of this page. We aim to respond to all live chat queries within 2 minutes and email queries within 12 hours. For urgent account issues, live chat is always the fastest option.